Frequently Asked Questions

All items ship from the Central Valley of California. Once your order is placed, we pack and ship within 1-2 business days.

Domestic US orders typically arrive within 3-5 business days after shipment. We use USPS Priority Mail for reliable, fast delivery. You'll receive a tracking number via email so you can monitor your package.

Currently, we ship to addresses within the United States only. We're based in California and optimize our operations for domestic delivery.

All purchases are made through our eBay store, where you can pay using any payment method accepted by eBay, including credit cards, debit cards, PayPal, Apple Pay, and Google Pay. Payment processing is handled entirely by eBay. We never see or store your payment information.

Yes, absolutely. Every item is 100% authentic. We source everything directly from official retailers, brand stores, and trusted vendors in Japan. We specialize in items that are difficult or impossible to find outside Japan, including official Disney park exclusives, authentic artisan goods, and legitimate collectibles.

Most items are in new or like-new condition. When items show signs of wear or storage, we describe the condition clearly in the product listing. All condition details are noted before purchase so you know exactly what to expect.

Never. Every item we offer is authentic and official. We only source from legitimate retail channels, brand stores, and recognized vendors. Our commitment to authenticity is fundamental to our mission.

Yes! We offer custom sourcing services. If you're looking for a specific Japanese collectible or item, we can often find it during our sourcing trips. Learn more about custom sourcing and submit your requests.

For custom requests, we source the item from Japan at retail price, then add a flat sourcing fee to cover our time, logistics, and shipping. We provide a detailed quote before proceeding. Prices vary based on the item's rarity and availability.

We'll do our best to locate it during our regular sourcing trips to Japan. If we're unable to find the item after a reasonable search period, we'll let you know with no obligation or fees.

We want you to be happy with your purchase. If an item arrives damaged or doesn't match the description, see our full returns policy for details on how to request a return or refund.

Email us at konnichicollect@throttleupmedia.com. We typically respond within 1-2 business days. You can also visit our contact page for more information.